Winston’s Coffee, a quirky coffee brand in Hong Kong, has launched their new app for pre-ordering and loyalty across their two sites with Pepper.
Winston’s is a popular independent coffee merchant that places a large emphasis on providing a friendly and personal customer experience, and that is what makes them stand out from the competition. “As great as our offerings are, it's the vibe that turns Winston's customers into regulars, and regulars into friends” they say.
As day turns to night, their coffee shops turn into cocktail bars with a buzzing atmosphere and great music to keep customers entertained. With a vast menu spanning from cocktails to beers, gin and wine, there is something for every customer craving a tasty tipple.
Their new app allows customers to pre-order their food and coffee, so that they can swing by and pick it up at a time that suits them, with a pre-selected time slot- eliminating waiting in queues to order and pay! Customers also earn a free coffee after filling their digital stamp card with 10 stamps.
The rewards don't just stop there though, as customers can claim a free coffee when downloading the app and signing up, and loyalty points can be earned for referring a friend!
Pepper Project Manager Alberto, who was overseeing the launch, commented: “The Winston's Coffee project ran really smoothly as both myself and the client leveraged the experience gathered during The Porter project, which was our first project rollout in Hong Kong. The client and my point of contact were essentially the same, so the process was already clear at their end.”
“The app looks great and authentically reflects their brand. We’re excited to be helping Winston’s digitise their customer journey and look forward to seeing what’s in store for them! ”
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